The Abandoned tab gives store owners a first clear view of carts that were left behind before checkout was completed. It helps turn cart activity into useful insight by showing which products are most often abandoned, how much potential revenue may be left behind, and whether some carts could be recoverable when customer details are known. This makes it easier to spot buying friction, understand lost intent, and decide where follow-up or store improvements may have the biggest impact.
Abandoned Carts
Shows how many carts have been inactive long enough to be treated as abandoned based on your selected timing. This gives you a simple overview of how often shoppers leave the buying flow before completing their order.
Recoverable Carts
Shows how many abandoned carts can potentially be followed up later because a customer account or email is known. This helps separate anonymous cart loss from carts where future recovery actions may be possible.
Estimated Lost Revenue
Shows the total cart value left behind in abandoned carts during the selected reporting period. This helps store owners understand the potential revenue impact of abandoned shopping activity.
Products Affected
Shows how many unique products appear across abandoned carts. This gives a quick sense of whether abandonment is concentrated around a few products or spread more broadly across the catalog.
Mark Carts As Abandoned After
Lets you choose how many hours of inactivity should pass before a cart is counted as abandoned. This makes it easier to match the reporting logic to your store’s buying cycle, whether customers usually purchase quickly or take longer to decide.
Top Abandoned Products
Highlights the products that appear most often in abandoned carts. This section helps identify which products are most frequently left behind, how much quantity is being lost, and where pricing, trust, shipping clarity, or product presentation may need attention.
Abandoned Carts Column
Shows how many abandoned carts included a product. This helps reveal which products are most commonly part of unfinished purchases.
Qty Left Behind
Shows the total quantity of each product left behind in abandoned carts. This is useful for understanding not just how often a product is abandoned, but how much buying intent was lost.
Estimated Lost Revenue Column
Shows the value tied to each abandoned product entry. This helps prioritize products that may deserve the most attention from a merchandising or conversion perspective.
Recoverable Carts Table
Lists abandoned carts where some customer signal is available, such as a known customer account or guest email. This gives merchants a first view of carts that may later support manual or automated recovery workflows.
Customer Signal
Shows a masked or limited customer identifier when available. This helps confirm that the cart is linked to a known shopper without exposing unnecessary detail.
Type
Shows whether the recoverable cart comes from a known customer account or a guest shopper with an email signal. This makes it easier to understand what kind of recovery opportunities may exist.
Items
Shows how many items were left in the cart. This provides quick context about cart size and buying intent.
Cart Total
Shows the total value of the recoverable cart. This helps identify higher-value opportunities first.
Last Activity
Shows when the cart was last active. This helps merchants understand how recent the abandoned session was and whether recovery timing could matter.
